Fast Growing Software Company Cites Multi-channel Support, Ease-of-Use and Affordability as Reasons for Continued Record Growth Vienna, VA (August 13, 2009) – Parature, a global leader in on-demand customer service software, announced today that 16 million people worldwide are supported through Parature Customer Service(TM) software. Parature enables enterprise organizations to increase customer retention, reduce customer […]
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Communications Skills Expert Rich Gallagher to Discuss Step-by-Step Process for Effective Coaching and Feedback Vienna, VA (August 12, 2009) – Parature, a global leader in on-demand customer service software, announced today that it will sponsor a free webinar, in partnership with SupportIndustry.com, offering customer service and support professionals effective strategies for coaching their service teams […]
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Total cost of ownership was a key driver for implementing Numara Track-It! Reading, UK (August 10, 2009) – Numara® Software, Inc., a leader in help desk management solutions, announced today that Fowlers, one of the longest established businesses in motorcycling, boasting a multi-franchise dealership selling, servicing and repairing new and used motorcycles and scooters, has […]
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Paratureâ??s Twitter Integration Empowers Organizations to Efficiently Monitor Tweets for Proactive Response and an Improved Customer Experience Vienna, VA (August 06, 2009) – Parature, a global leader in on-demand customer service software, announced today a social media integration with Twitter that empowers organizations to efficiently monitor tweets for proactive response and an improved customer experience. […]
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Parature Customers Leverage Chat in Both Sales and Support Environments to Increase Customer Satisfaction and Generate Revenue Vienna, VA (July 30, 2009) – Parature, a global leader in on-demand customer service software, announced today that Parature Chat(TM) is empowering organizations across diverse industries to proactively initiate conversations with customers and prospects to increase customer satisfaction […]
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