Seasoned Software Industry Veteran Joins Company to Lead Growth Strategy Vienna, VA (October 13, 2009) – Parature, a global leader in on-demand customer service software, announced today that Tim Davenport has been appointed as CEO to lead Parature in its next stage of growth. A successful executive with an impressive track record in the software […]
New Scripts Library Provides Easy Way for IT Pros, MSPs and Tech Vendors to Share and Rate Custom Scripts that Automate IT Tasks AUSTIN, Texas (October 09, 2009) – Spiceworks(TM), Inc., provider of the first free social IT management application for small and medium businesses, today announced that crowdsourcing activity by its user community of […]
Numara FootPrints drives the creation of improved service desk workflow processes Reading, UK (September 30, 2009) – Numara® Software, Inc., a leader in service desk management solutions, announced today that Dorset Healthcare NHS Foundation Trust has purchased its service desk solution, Numara® FootPrints®, to deliver a more efficient service to the Trust’s users. Dorset Healthcare […]
White Paper Explores How Emotionally Engaging Customer Experiences Can Improve Customer Retention Vienna, VA (September 25, 2009) – Parature, a global leader in on-demand customer service software, announced today the release of a free white paper offering customer service and support professionals insight into customer emotion and how it relates to customer retention. The white […]
Spiceworks Community One of the Best Places for Brands and IT Professionals in Small and Medium Businesses to Connect Online AUSTIN, Texas (September 25, 2009) – Spiceworks(TM), Inc., which provides the first free social IT management application for small and medium businesses, today announced that its online community of IT professionals (www.spiceworks.com/community) was named one […]