Industry Thought Leaders to Gather in Las Vegas for ParaFest â??09 to Learn Industry Best Practices and Discuss Trends in Customer Service and Support Vienna, VA (August 29, 2008) – Parature, a global leader in on-demand customer service software, announced today that their fifth annual users’ conference, ParaFest ’09 will be held April 28 – […]
Industry Expert Chip Gliedman to Discuss the New Multi-Channel Environment for Support Vienna, VA (August 28, 2008) – Parature, a global leader in on-demand customer service software, announced today that it will sponsor a free webinar offering customer service and support professionals insight into the evolution of multi-channel support. The webinar entitled “e-Service is Dead […]
New Functionality Can Speed Resolution, Lower Costs and Expands LogMeIn Support Beyond Technical Helpdesk. Woburn, MA (August 26, 2008) – LogMeIn, Inc. announced today a preview of its new no-download “instant chat” capability for its award-winning LogMeIn Rescue tool, enabling end users to get support — both technical and non-technical — without the need of […]
Dynamic Software Suite Enables Efficient Employee Support Vienna, VA (August 26, 2008) – Parature, a global leader in on-demand customer service software, announced today that Planned Parenthood Southeastern Pennsylvania (PPSP) has selected Parature Customer Service(TM) software to manage the IT service and support requests for their organization, as well as a new collaborative organization, BetterHealth. […]
Numara Software, a leader in service desk management solutions for IT professionals, announced today that Technology Marketing Corporation (TMC) has named Numara FootPrints as a 2008 TMC Labs Innovation Award winner from Customer Interaction Solutions magazine. Tampa, FL (August 19, 2008) – Numara Software, a leader in service desk management solutions for IT professionals, announced […]