Category: Internal help desk

BMC Software Service Desk’s New Tool

Jan 16, 2009 | Internal help desk | 0 comments

BMC Software has decided to use Hitachi to help upgrade its existing Service Desk Platform. Hitachi’s Password Manager is going to be used by BMC Software to provide improved security and improved password management. This integration between Hitachi and BMC Software will streamline many problems associated with passwords and authentication and save companies a lot […]

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Internal help desk

Jun 11, 2008 | Internal help desk | 0 comments

An internal help desk/service desk is meant to help the “internal customers” or employees of a company. The help desk can be manned via an intranet, telephone, or be outsourced. The significance of an internal help desk especially that related to IT can be understood from the fact that up to half of the total […]

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