The Battle of the Helpdesk: SysAid vs Zendesk
Helping Your Business Build Customer Satisfaction
Customer satisfaction is pivotal to the success of your business. The surest indicator as to how well your business is performing is the level of satisfaction your customers experience with every business interaction. When your clients make a service request, how quickly and capably is your helpdesk staff responding? More importantly, how do your customers perceive that responsiveness? Helpdesk software is intended to help you maximize this key business metric. The question for you is: Which helpdesk software should you choose? SysAid IT and Zendesk represent two leading helpdesk software providers. Comparing SysAid vs Zendek begs the question as to whether business practice or immediate customer feedback will best help you build customer satisfaction.
A Trained Helpdesk Staff: SysAid vs Zendesk
Smooth automation, along with a trained and certified helpdesk staff, is one way to earn customer satisfaction. SysAid Technologies has developed software that earns favorable responses in the financial services industry. Adhering to ITIL (IT Infrastructure Library) best practices, the SysAid ITSM (IT Services Management Software) could help your business centralize and automate many of your support desk processes. A SysAid review will reveal a solution that is feature rich and user-friendly. Among other features, it will provide you with automated tools for keeping track of service requests, licenses and other helpdesk tasks. SysAid IT employs a simple web interface. The most recent version also comes with smart phone (Blackberry, Android, iPhone) apps. Couple their streamlining best-business practice technology with training for your staff that is easily accessible and you can see why so many are choosing SysAid and ITIL when comparing SysAid vs Zendesk.
SysAid vs Zendesk: Immediate Feedback and Responsiveness
The flip side of comparing SysAid vs Zendesk is an emphasis on technology that enables you to purposefully interact with your customers. The power to hear from and respond to your customers almost immediately moves you from responsive to truly supportive. Zendesk will automatically send a customer a request for feedback after a service request has been met. This will provide you with a moment to moment read-out on how your business is performing in the eyes of your customers. The positive and negative comments will be available to you on your dashboard which means that you will be prepared to make any necessary changes to improve customer service in the least amount of time. Your helpdesk staff can contact clients to address concerns, making your business more constantly customer-aware and focused.
The SysAid vs Zendesk comparison is a win only climate for the business client. Making the business helpdesk and support staff increasingly customer-sensitive can be achieved. But, there is more than one road to Rome. Zendesk provides over 10,000 businesses with the helpdesk software that keeps an open dialog between company and customer, equipping them to make data driven changes as needed. SysAid IT is a strongly favored methodology-based software that could bring the efficiency of your organization to the next level. Comparing SysAid vs Zendesk is really a question of business approach.