Popular ITIL Tools that Enhance Your IT Services
ITIL is an integral part of any IT management solution. If you are one of the few businesses that hasn’t made the investment into popular ITIL tools to enhance your IT services, then you are missing out. Popular ITIL tools are used in many IT departments around the globe. NASA, Microsoft, Disney and Toyota are just a few businesses that have adopted this exact technology framework.
The Different Phases of ITIL
ITIL is organized around the service lifecycle and each service has its own focus. The service lifecycle includes: service strategy, service design, service transition, service operation and continual service improvement. Service strategy enables the enterprise to understand the IT customer and fully execute a solution to meet their unique needs. It focuses on identifying new business offerings and supporting IT services.
Popular ITIL Tools Include Design and Management
Service design covers additions, changes and management tools. These service management tools are essential to monitor and support all services whether they are new or modified. The design is built, tested and moved to production through the service transition phase of ITIL. Service operation is the delivery phase of the ITIL service lifecycle. It is here that the overall day-to-day maintenance of the system is taken care for. This phase is coupled with the continual service improvement stage, which offers a way to measure and enhance service levels.
Which Popular ITIL Tools do Top Businesses Choose?
BMC Remedy has one of the industry’s most popular ITIL tools. It offers the initial service support suite accredited to both ITIL v2 and v3. This BMC ITIL solution received the first compliant certification by the United Kingdom’s Office of Government Commerce and the APM Group. This specific ITIL solution not only cuts vendor spending by 10 percent, but removes as much as 90 percent of incident alarms and decreases disruptions by at least 75 percent.
Popular ITIL Tools Can be Innovative
CA Service Desk Manager offers impressive and popular ITIL tools. Through an interactive simulation, CA delivers on many ITIL concepts. Functions in this solution include the capability to individualize job roles within a business. An excellent service management service tool, CA Service Desk Manager utilizes the best ITIL tools to turn their service solution into an ongoing program.
Tivoli Takes Charge with their Popular ITIL Tools
IBM Tivoli Service Request Manager helps businesses make service management and ITIL processes actionable. IBM has a proven track record to help drive service and improve vision, control and automation. This particular software gives business the opportunity to manage services and transactions by offering real-time monitoring and consolidating many role-based views. Using a fluid platform, Tivoli permits users to move from incident to problem to change and release management in a collective stream. IBM offers up the most coverage among the popular ITIL tools. Within its planning, design and implementation tools, these solutions allow for more integration through a wide range of management systems.
In all, the choices you have among the popular ITIL tools can provide a powerful value proposition to drive measurable results within your environment.