Comparing FrontRange Heat Against Popular Help Desk Software Solutions

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FrontRange Heat is award-winning help desk software from a market leader. FrontRange service desk solutions are currently deployed by over 8,000 organizations around the world. The solution offers core performance with three easily integrated modules for expansion. It offers flexibility, scalability and low cost ownership. The company has 2,000 resellers of its product, underlining its popularity in its chosen market niche. That market is the small to lower mid-range business company.

FrontRange Heat Aims to Serve Small to Medium Businesses

To date, business management software solutions, such as the help desk, have evidently been solely embraced by mid to large business enterprises. According to government numbers, 99.6% of all businesses identify themselves as small businesses. That alone would represent a lion-sized market. However, when you also take into consideration that of that percentage, only 5% use business management software, the lion looms even larger. FrontRange has decided to market to this currently underserved niche. Having recently put together a more complete front office solution package, the company is well-positioned to grab hold of this market. FrontRange HEAT is help desk software offered with the needs of small businesses in mind.

FrontRange Heat Offers Out of the Box Solutions

Customer Relationship Management (CRM) solutions from FrontRange include SFA from GoldMine, Help Desk by Bendata and e-commerce and ASP products from Maestro. Together, they form an out-of-the-box suite that is uniquely suited for small to mid-range businesses. Even better, these small business solutions are scalable and will smoothly accommodate above 200 users.

What do you get with FrontRange HEAT?

  • Award winning service ready solution
  • Pink Elephant verified help desk
  • Call logging following best practices which yields quality information
  • Automated tasks to eliminate error and strengthen productivity
  • Customizable forms
  • Notifications/escalations to streamline business workflow
  • 200 pre-defined reports for data rich analytics

FrontRange Heat Is Enhanced with Optional Integrations

Out-of-the-box FrontRange HEAT has been hailed by industry experts as a “stand alone” quality product. Yet, it gives small to mid-size enterprises even more when it is combined with any or all of three optional integrations tools.

1.  Optional Integration tool = FrontRange HEAT + Voice

  • Voice enable your help desk without giant costs
  • Establish phone based self service to respond to common customer problems

2.  Optional Integration tool = FrontRange HEAT + Knowledge

  • Central internal knowledge base
  • Enables the service desk to capture and publish solutions even from 3rd party sources if needed
  • Issue resolution efficiency improved

3.  Optional Integration tool = FrontRange HEAT + Centennial Discovery

  • Inventory engine
  • Provides detailed configuration information for troubleshooting

FrontRange HEAT has Customer Loyalty

Often something can look good on paper, but what matters is how it actually performs when the rubber meets the road. That’s why you should be interested to know that FrontRange HEAT can be implemented and delivering benefits to your business in as little as one to two weeks. Once in place, you can expect the same experience that has satisfied FrontRange customers for years. Just how satisfied are FrontRange clients? FrontRange maintenance renewals ride high at 92%–a high percentage especially when compared to a 30% renewal rate industry-wide. FrontRange outshines the most popular help desk solutions. In fact, 98% of their customers surveyed said that they would buy from the company again and refer FrontRange to their friends. Numbers tell an important part of the story–but customer recommendations are priceless.