What Web-based Help Desk to Consider

A web-based help desk may be an attractive alternative to an on-premise solution for a number of reasons. Instead of having to deal with maintenance, updates, upgrades and fault repair, the supplier takes responsibilities for these aspects should any issue or problem occur.  Web-based help desk are growing in popularity and the large number of solutions available makes choosing the right one a difficult decision. To find the right solution for your needs, you should compare help desk software options to find the one that best suits your business needs. The solution should also be scalable to accommodate future requirements and changes. As you conduct your search and compare solutions,  these 4 web-based help desk programs are some to keep in mind.

SiteHelpDesk

SiteHelpDesk is built on a completely web-based platform with a shared open source code. Today, SiteHelpDesk has been installed in hundreds of companies around the world with a well established reputation for offering stability and functionality. Benefits include requiring no on-site client installation and only needing a small amount of existing server resources. With built-in scalability, businesses can adapt the scope of their help desk operations to accommodate seasonal demand or market conditions.  Because it is a a completely web-based help desk, features can be accessed from any computer, PDA or handheld device.

LogMeIn Rescue

LogMeIn is a leading provider of web-based help desk operations. Their solution includes useful features that automate critical tasks like work order tracking, escalation, fault analysis, operational analysis and others.

Key features of LogMeIn are its fast connectivity and security. In order to log in, a 256 SSL encryption is required. At the end of each session, this uninstalls automatically, providing additional security to your system. LogMeIn is also built with diagnostic tools that allow solutions to be offered in real time. Because it is a web-based help desk, the system can be accessed with remote computers, so that support can be provided even if the user is unavailable.

ManageEngine ServiceDesk Plus

A comprehensive web-based help desk platform, ServiceDesk Plus has been installed in over 10,000 locations. The system is known for its reliability, as well as its fully-featured platform. The solution includes features like integrated asset management, trouble ticket software, Knowledge Base, Self-Service Portal, Contracts Management, Purchase Order Management and comprehensive reporting. These capabilities are built into a single easy to use system.

Help Connection

Help Connection is web-based help desk solution packed with features, but economically priced. The solution is a popular alternative for its ease of use for both help desk operators and customers. A searchable knowledge base is easily developed from the database, creating a self-help portal for customers to find case histories of similar problems, as well as solutions that they can implement. Security and stability are guaranteed with its .NET platform and a separate Admin log in allows the help desk operation to be easily supervised and controlled.

Bottom Line

These web-based help desk solutions are just a few of the options available to help you manage your help desk processes more effectively and efficiently. The features offered by these solutions are some to keep in mind as you conduct your research and carry out your help desk comparison.