Aeroprise and BMC Software Collaborate to Provide Mobile Service Desk Solution
Aeroprise and BMC Software recently collaborated on a project which aimed to make BMC Software’s Service Desk Solution accessible off of cell phones. Its main focus was to make the Service Desk Solution compatible with Research in Motion’s Blackberry phone.
This new collaboration should provide companies with tools that make it easier to provide IT support at significantly lower costs. By increasing productivity outside the office, projects can move faster and continue to run smoothly with little down time. This mobile solution provides the capabilities that enable employees to carry on much of their work outside of the office effectively.
Companies can enjoy significant benefits by turning towards BMC Software’s mobile help desk solution. By providing real-time analytics and performance metrics, performance can be reviewed and easily improved upon. This tool should enable companies to respond quicker to any issues through increased IT support staff productivity. This in turn should provider increased customer satisfaction and boost customer loyalty.
For more information on this new collaborative project between Aeroprise and BMC Software, you can read the full article found here.