Latest Help Desk Software Blog
SysAid Android App Now Available for Free
There has been an increased demand for mobile help desk applications in recent months, and providers such as Apple and RIM have met these demands with the released applications for the iPhone and BlackBerry operating systems. Android is following in these steps as it recently released a SysAid Android application. SysAid, an IT service management […]
Salesforce Chatter 2 Added to BMC HelpDesk software
Recently, Salesforce.com announced that BMC’s help desk software will be adding Chatter 2 to improve its collaborative capabilities. BMC’s help desk software, which is available on Force.com, utilizes Salesforce Chatter by allowing users to follow incidents and other broadcasts through a familiar social networking interface. The tool provides help desk analysts with the technology needed […]
Eden Housing Chooses Numara Software
Recently, the Eden Housing Association announced that it has kept its IT infrastructure under control with the help from Numara Track-It! Help desk software. With the recent budget cuts occurring in the UK government it is of the utmost importance for organizations within the public sector to maintain tight control of their IT infrastructure and […]
SysAid Launches BlackBerry Application
Recently, SysAid Technologies launched its mobile Help Desk Application for the BlackBerry smartphone. The mobile help desk will allow users to have the flexibility to respond to service requests from anywhere in the world. The help desk app was originally released on June 8th for the iPhone and iPad, and it was just made available […]
BMC Wins Swiss Telecom Provider
Wasserwerke Zug (WWZ), a Swiss Utility provider, announced that they will be deploying BMC Software Inc.’s Remedy Service Desk solutions. WWZ plans to integrate the BMC help desk software into its telecom business to improve customer support in its growing customer base. The Remedy Service Desk solution being used by WWZ is a part of […]