Latest Help Desk Software Blog
Help Desk and Sarbanes Oxley Compliance
The Sarbanes-Oxley Act of 2002 (SOX) came into existence in order to protect investors from financial wrongdoings by public corporations. It aims to increase financial integrity, transparency, and reliability of corporate disclosures. The IT department has a major role to play by offering support for accurate tracking and auditing of processes regulated by the Act. […]
Internal help desk
An internal help desk/service desk is meant to help the “internal customers” or employees of a company. The help desk can be manned via an intranet, telephone, or be outsourced. The significance of an internal help desk especially that related to IT can be understood from the fact that up to half of the total […]
How to Deploy Secure Remote Access in Minutes
How to Deploy Secure Remote Access in Minutes – A vendor webcast. Transform technical support into a competitive advantage with remote support technology. Learn how only the PCs authorized by your IT administrator and assigned to the respective users are shown. Once users make their selection and authenticate with a second password unique to their […]
Accelerating ITIL
Accelerating ITIL – IT services are now critical commodities since IT customers require faster and more consistent service and support to remain competitive. Many organizations have adopted IT Infrastructure Library (ITIL), but it is no longer enough. To meet the new requirements for near real-time support requires a change in IT service management support tooling.
The ITIL Imperative
The ITIL Imperative – Accelerate from Strategy to Value in ’08 – As information technology infrastructure library (ITIL) hits the top of many organizations’ priority lists in 2008, business leaders are anxious to see tangible business value out of their ITIL investments. Yet, practical advice on how to use ITIL to drive near-term business value […]