Numara Software Welcomes New Higher Education Institutions to Its Customer Family
Universities Select Numara Software Service Desk Management Solutions to Keep Pace with Expanding IT Needs
Tampa, Fla. (October 30, 2008) –
Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced that thousands of educational organizations have chosen to implement new or upgraded Numara Software solutions within the past year, including a 20% increase in the number of institutions that have selected Numara Software for the very first time. Numara Software is dedicated to providing dependable services to support the IT needs of students, faculty, staff and administrators with their two flagship products, Numara Track-It! and Numara FootPrints, and has demonstrated continued success within the education market.
“We’re proud that so many colleges and universities have chosen Numara Software solutions to manage their IT services,” said David Weiss, president and CEO, Numara Software. “Our top priority is to provide tools that ease the time and resources required to service and support an entire campus, so our customers can focus on developing and fostering a learning environment.”
“I first heard about Numara Software from a number of higher education institutions while I was at a user conference in Baltimore for EDUCAUSE,” stated Melissa Jackman, help desk manager at Duquesne University. “Once I started to view product demos and learn more about the company, I realized that it was the perfect match for us. The implementation has been very smooth and the customer support has been excellent, and we are so thrilled that we’ve implemented the Numara Software FootPrints solution.”
Along with Duquesne University, other premier institutions that have recently selected Numara Software include: Yale University Law School, Wake Forest Graduate Business School and Lasell College.
“Numara FootPrints was the sensible next step for our growing IT needs,” stated Deborah Gelch, Chief Information Officer at Lasell College. “We were already familiar with the product’s ease-of-use and the friendly and supportive customer service staff at Numara Software. We knew what we wanted to get out of the product and Numara FootPrints’ flexibility and customization capabilities made it easy to integrate with our staff and existing applications.”
Numara Track-It! and Numara FootPrints automate critical IT and support functions, such as service desk automation for internal and external support along with asset management, software patch and deployment and network monitoring. These tools help educational organizations reduce support costs, improve workflow, speed problem resolution and incorporate industry best practices. Additionally, Numara Software solutions are easy to implement and provide customers with an extremely rich portfolio of help desk features and functionality at an affordable price.
Numara Software will be exhibiting in booth #1241 at the EDUCAUSE 2008 Annual Conference, held October 28 31, 2008 in Orlando, Florida. For more information about Numara Software and its solutions please visit www.numarasoftware.com.
About Numara Software, Inc.
Serving over 50,000 customer sites worldwide, Numara Software is a global leader in providing practical software solutions for service management to IT professionals. From a single technician running a help desk to 1000 technicians managing a complex service desk, IT organizations of all sizes trust our award-winning solutions, featuring Numara Track-It! and Numara FootPrints, to track requests, automate workflows and support internal and external customers.
Unlike other complex, difficult-to-implement, and costly products, we offer robust, affordable and easy-to-use solutions that can be quickly deployed without disruption to your business. Our flexible solutions can be implemented right out of the box or configured to match your unique IT environment and business processes. They can also be leveraged to support non-IT operations, such as human resources and facilities, allowing you to optimize your investments in licensing, maintenance, training, and support.
We’re passionate about helping people successfully manage their IT environments. Find out how we can help you by visiting: www.numarasoftware.com.
Contact:
John Machonis
Numara Software, Inc.
813.227.4538
john.machonis@numarasoftware.com
Liz Boal
Greenough Communications
617.275.6522
lboal@greenoughcom.com
“Numara” and the Numara logo are trademarks of Numara® Software, Inc. “Track-It!” and “FootPrints” are registered trademarks of Numara Software, Inc.
Source: Numara