Numara Software Launches Solutions Center for Education
New Online Resource â??Helpsâ? Help Desk Professionals in the Education Sector
Tampa, Fla. (April 23, 2009) –
Numara® Software, Inc., a leader in service desk management solutions for IT professionals, today announced the launch of its Solutions Center for Education, an online resource for help desk IT professionals at schools, districts and universities. The Solutions Center for Education provides a wide variety of content to support the help desk operations of educational institutions including higher education and K-12 schools and districts.
“We’re proud to offer the Solutions Center for Education as a powerful resource to those who manage IT services in the education sector,” said John Machonis, vice president of marketing and international sales, Numara Software. “Our top priorities are to ease the time and resources required for IT departments to provide services and support and to increase the IT organization’s ability to foster exceptional learning environments.”
Thousands of educational institutions across the world utilize Numara Software solutions to track requests, automate workflows and support faculty, staff and students in a wide variety of school and campus environments. This site incorporates the expertise of Numara Software and the collective experiences of its customers.
The Solutions Center for Education includes:
* A Help Desk Maturity Assessment Tool: Allows visitors to answer questions and the tool will automatically calculate help desk maturity. The assessment results include insights about the state of the help desk and suggestions for improvement.
* A Section of Challenges/Solutions for the IT Help Desk Professional: Addresses the special needs and challenges of the education sector, including how to provide top notch support in a highly diverse and widely distributed environment, budget challenges and more.
* Case Studies from IT Professionals in Education: Features success stories highlighting how educational institutions have overcome the obstacles of help desk centralization, automation, reliability, communication, cost, documentation and asset tracking.
To access the Solutions Center for Education, please visit: www.NumaraSoftware.com/Education.
About Numara Software
Serving over 50,000 customer sites worldwide, Numara Software is a global leader in providing practical software solutions for service management to IT professionals. From a single technician running a help desk to 1000 technicians managing a complex service desk, IT organizations of all sizes trust our award-winning solutions, featuring Numara Track-It! and Numara FootPrints, to track requests, automate workflows and support internal and external customers.
Unlike other complex, difficult-to-implement, and costly products, we offer robust, affordable and easy-to-use solutions that can be quickly deployed without disruption to your business. Our flexible solutions can be implemented right out of the box or configured to match your unique IT environment and business processes. They can also be leveraged to support non-IT operations, such as human resources and facilities, allowing you to optimize your investments in licensing, maintenance, training and support.
We’re passionate about helping people successfully manage their IT environments. Find out how we can help you by visiting: www.numarasoftware.com.
Source: Numara