Centralized Help Desk Handles all US Army’s IT Calls
The many users of various US Army Europe communications device should be seeing a big improvement in their IT problem resolution. The US Army has spent over 2 years migrating all of its data to the new centralized system. This new centralized help desk should immediately produce a quicker turnaround on any help desk issues as well as better service.
The centralized help desk will now replace the many smaller help desk offices the army had which were scattered all over. The centralized information and support provided should generate quick responses for the most common help desk issues which include: account lockouts, password resets, and other minor computer issues. This centralized help desk should dramatically improvie its efficiency as well as enable it to handle more requests.