Get updated: 3 reasons you might need to replace your remote support software

When a computer or network becomes slow, unreliable or stops working completely, every second that it is not used costs money. The problem with computers is that while they are designed for ease of use, this leads to a complexity of design that makes any major rectification a serious issue, which will usually need the services of an expert. While large corporations may be able to afford to have a full time computer support staff, it is beyond the resources of small and medium businesses. Remote support, a system by which computers are connected to a geographically distant support and rectification service by the internet, is the best and most cost effective solution.

Using remote support, a company can connect with the appropriate support agency. The support will be of two types: hardware and software. And the agency could be either the manufacturer or a third party supplier of these services. Many businesses prefer a third party option since most of them will combine both hardware and software support and dealing with a single service provider is always easier. Additionally, third party support providers are usually in a position to know their clients and their hardware and software configurations well, which gives them a head start when it comes to support and rectification.

A critical element in defining the quality of remote support that can be achieved is the nature of the software device that is being used. As with all things related to computers, remote support technology is evolving rapidly and older devices can limit the quality of support that can be expected. There are 3 main issues to consider when deciding if your remote support device needs replacement.

First is the amount of access that the remote support provider has to your system. Obviously, the more access that is available, the easier it is to define the problem with accuracy. Software that is outdated or allows only limited support to the service provider will limit the quality of support that can be expected. Modern remote access software does not need to be installed on each computer. It is loaded on the service provider’s server and, once a connection to the defective computer is established, will examine the system and identify the nature of the fault. This option makes it easy for the service provider to effect upgrades and provide the best service. It also eliminates the cluttering up of a system with software that is not regularly required.

The second aspect is the amount of integration that can be achieved between the service provider’s system and the defective computer. A software device that allows the service provider to take full control of the other computer and effect any changes and modifications that may be needed to get it back in operation is one that will provide the best results. If the current software offers only limited systems integration, it is time to replace it.

The third issue involves data security. With large amounts of information being transmitted during the support operation, the highest levels of security are needed. Secure Socket Layer and Advance 128 bit Encryption Standards ensure that data piracy will not be possible. Replace the remote support device if this is not available.