Supportworks Essentials from Hornbill

Hornbill Systems has announced that Supportworks Essentials help desk solution is now available. The solution is based on the same technology as Hornbill’s Supportworks Enterprise solutions and offers fast deployment, ease of use and a very low cost of ownership. Since the Essentials solution is based on the same technology platform as the Enterprise solution, it offers customers an easy upgrade should they require one. Essentials is targeted at SMBs that are looking for a solution that can be easily installed, configured, and supported leading to a lower TCO. Drag and drop capabilities allow for easy call logging; a web-based customer self-service portal makes it easy for customers to track their calls.