SysAid Enterprise Edition Review
Oct 21, 2011 | | 0 comments
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A cost-effective service desk management solution, SysAid Enterprise Edition is built to meet the needs of a broad range of organizations. The solution is ideal for companies with multiple sites or units, comprehensive business structures, and complex IT challenges. Feature-rich and built with industry best practices, yet also customizable and scalable, SysAid Enterprise Edition can help organizations meet all their IT demands.
SysAid Enterprise Edition Key Features
SysAid Enterprise Edition includes the core features found in the SysAid Pro Edition, in addition to several enterprise capabilities.
- ITIL Change Management: gives you full control of all planned change activities by moving all changes through a chain-of-approval process and performing risk analysis to ensure minimal impact
- ITIL Problem Management: identifies and tracks root problems to prevent problems before they happen and creates a detailed problem and change log
- ITIL CMDB: predicts the impact of any change in your environment by visually displaying the interconnections between your network assets
- SLA Management: creates service level agreements and implements standards for availability, response time, and service quality within your IT department
- Integration & API: automates and simplified cross-platform management of your processes to extend the capabilities of your help desk
SysAid Enterprise Edition Highlights
- Delivers end-to-end, extensive IT services to your entire business
- Enables greater control over all your network elements by managing and controlling the full lifecycle of your assets
- Prevents recurring incidents by proactively managing problems
- Fits your unique IT demands with advanced customization capabilities
- Controls and coordinates changes in your IT environment