SysAid Pro Edition Review
Oct 21, 2011 | | 0 comments
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SysAid Pro Edition is ideal for organizations of any size. It has the tools to help you automate and streamline your IT help desk processes, while simplifying your everyday tasks. Easy to use and feature-rich, SysAid Pro Edition delivers the functionality to help you manage your assets, monitor your systems, and efficiently handle service requests.
SysAid Pro Edition Key Features
- Help Desk: sets automatic routing rules, escalation and priorities for each service request
- End-user Web Portal: can be easily integrated to your company website to allow end users to log in and submit service requests via a hot-key command
- Knowledge Base: a database of common service requests and resolutions accessible to both end users and administrators
- Asset Management: maintains a detailed, updated inventory by tracking both hardware and software
- Remote Control: accesses your machines from anywhere from within service requests, chats, or assets, requiring no configurations
- Reports & Analysis: provides data to analyze inventory and performance with over 50 predefined reports
- IT Performance Benchmark: the industry’s first performance benchmark tool, allowing you to measure IT performance on a monthly or yearly basis
- Online Chat: conducts online chats with your end users and logs all conversations within the user’s service history
- Calendar & Scheduling: integrates with the entire SysAid system so all IT assignments, deadlines, and dates are gathered and stored in one place
SysAid Pro Edition Highlights
- Reduces response time by automating service call handling
- Prevents unnecessary downtime by continuously monitoring network assets
- Drives optimal resource allocation by efficiently managing tasks and projects
- Improves help desk performance by analyzing systems to find bottlenecks
- Sends automatic notifications and alerts
- Uses a secure web connection when remotely controlling assets