IT Service Management Software Comparison: Do You Need an ITIL-Compliant Solution?

A look around the industry likely suggests that ITIL-compliant solutions are priced at a premium compared with those that are not compliant. If you’re organization is operating on a tight budget, you may be more likely to lean toward the lower cost option. Would this be in your best interest? As you conduct your IT service management software comparison, take a closer look at ITIL and how it fits in your IT service management, as well as companies offering ITIL-compliant software to get an idea of the direction you should lean.

What is ITIL in Your IT Service Management Software Comparison?

ITIL is simply the process-based, best practices framework to direct your IT service management. Originally developed in the UK by the Office of Government Commerce in the mid-1980s, the ITIL V3 available today focuses on how IT can improve the overall performance of your business. The distinction in this latest version is the focus on Service Design, Service Strategy, Service Transition, Service Operation and Continual Service Improvement. Any IT service management software comparison should dig into what ITIL will do for your IT service management.

IT Service Management Software Comparison – How Does ITIL Fit with Service Management?

Quality service delivery is a key focus for any organization, and ITIL enables your IT department to increase its focus on the quality of experience (QoE) for every user. Consistent improvements and evolving platforms ensure your individual departments can continue to rely on innovation as you collaborate on product developments, service delivery and more. By taking IT processes to a deeper level, ITIL improves your overall approach to service management. It also improves your use of resources throughout the organization so that service management is not only efficient, but also adheres to budgets. In conducting your IT service management software comparison, ITIL should be a priority.

Do You Need ITIL in Your IT Service Management Software Comparison?

Aside from the value it contributes to your service management, ITIL can offer significant benefits to your organization. You’ll find in any IT service management software comparison that ITIL will help you to improve reliability, security and availability when it comes to your IT services, simply because it demands the latest innovations and integrations. As you are more focused on consistent evolution, you’re more likely to pay close attention to the needs of your business and your customers to ensure they are clearly woven into ITIL standards. Overall, costs can be reduced, quality improved, cycle times minimized and customer satisfaction optimized. With so many benefits, ITIL should be a requirement.

Vendors to Consider in the IT Service Management Software Comparison

Now that you know the benefits ITIL can deliver in your environment and for your service management, it’s time to find vendors who can deliver ITIL-compliant software. Included in the long list of providers are CRMworks, Request Tracker, FrontRange, SysAid, BMC, Vivantio, CSC and many more. Your IT service management software comparison will have to drill down on the details for each provider. But as long as they adhere to ITIL standards, you know your IT service desk management performance will be at its optimal level.