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SunView Review

Sep 08, 2011 | | 0 comments

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Founded in 2003, SunView is dedicated to helping IT organizations better manage their critical virtual and physical infrastructure across the entire enterprise. With an executive team of seasoned professionals with experience in software firms such as IBM, Citrix, Intuit, Quark, and Compuware, SunView strives to meet your business needs and improve your IT processes.

SunView’s comprehensive, easy-to-use, and simple-to-deploy solution, ChangeGear, enables IT support staff to quickly and effectively monitor customer requests. ChangeGear is built with capabilities that include workflow automation, business process automation, automated approvals and notifications, and more—all on an integrated architecture.

SunView Key Features

Designed using the IT Infrastructure Library (ITIL) best practices, ChangeGear is an automated platform that delivers greater visibility into your IT infrastructure, improves system uptime, reduces operational costs, and improves security.

Incident and Problem Management: a fully integrated service request management solution

  • Service Catalog or Self-Service Portal
  • Searchable Knowledgebase
  • Known Error Database Tracking
  • Task Management
  • SLA Management
  • Automated Assignment & Notifications

Change and Release Management: an out-of-the-box solution that ensures all changes in the IT infrastructure follow a regulated process

  • Built-in Workflow Automation
  • Event-based Notification
  • Automated Approval Process
  • Complete Historical Audit-Trail

Service Asset and Configuration Management: a federated repository of IT resources

  • IT Asset Management
  • Resource Discover Expert
  • Non-Datacenter Asset Tracking

SunView Highlights

  • ChangeGear is built with an intuitive Web 2.0 interface.
  • ChangeGear boasts a low total cost of ownership compared to other enterprise ITSM solutions.
  • ChangeGear easily integrates with other systems or processes.
  • ChangeGear can be deployed in days, not months, so you can leverage its capabilities almost immediately.
  • As a web-based application, ChangeGear delivers all the cost and delivery benefits of SaaS, along with the security and flexibility of an on-premise solution.

SunView Technology

SunView delivers their ChangeGear products both on-premise or as a cloud deployment to fit your unique business requirements.

Happy Customers

Hundreds of enterprise customers rely on SunView products to help them automate and improve their IT service delivery.

Bottom Line

SunView offers world-class enterprise software that enables organizations to automate IT service management best practices. Built on a service-oriented architecture, ChangeGear is a proven solution that has helped hundreds of customers improve IT efficiency, achieve compliance, and increase security.