Help Desk Provider CSC Positioned in Leaders Quadrant

CSC is pleased to announce its placement in the “leaders” quadrant of the Gartner report, Magic Quadrant for Help Desk Outsourcing, North America. The report reviewed 21 vendors of help desk outsourcing services in North America and was published March 29, 2011.

Gartner was quoted as saying the market for help desk outsourcing services remains mature and that vendors have added new tools which have changed and improved their end-to-end delivery capabilities.

Gartner went on to add that several alternative call request channels were added, such as e-mail, instant messaging and Web access, which are now typically included in today’s help desk service offerings.

The report went on to say that providers already in the help desk market have access to and are using these new tools and technologies, which is generating associated process changes and thus leading to inevitable changes in the competitive positioning of providers in the North American help desk market.

Tracey Laurence, the V.P. of Global Enterprise Service Management for CSC, says they view CSC’s Help Desk as the foundation of their entire portfolio of services, and have invested heavily in providing the best end user experience possible for customers.

Laurence added that the results reflect their investment and the passion with which they will focus on, continuously improving the service as a key differentiator for CSC.

The report was written by William Maurer, Bryan Britz, Helen Huntley and David Edward Ackerman and it covers leading companies in help desk outsourcing services in North America.

CSC is positioned in the market as a leader in providing technology-enabled solutions and services through three primary lines of business including Business Solutions and Services, the Managed Services Sector and the North American Public Sector.