Keeping it Clean: ITSM Software Comparison Shows Leaders Clean Up Messy Interfacing
Messy things happen: A server breaks down. Email is not working. A sales team member’s laptop malfunctions. Problems with your team interfacing with your ITSM practices. You don’t really have time to clean this up, and fortunately, an ITSM software comparison can help you select from leading vendors that provide clean and simple interfacing, among other features.
Why Can Interfacing Get Messy?
What’s behind the potential for complicated interfacing? For one, IT infrastructure visibility levels that are changing. This is reflected in help desk capabilities, because the help desk software may not be able to keep tabs on your organization’s assets as it should. Add to this the reality that you need to know more about IT challenges than ever, including why a problem started, what was done to fix it, and how it can be tracked to help prevent it from happening again. With all this to keep in mind, spending the time to perform an ITSM software comparison is definitely valuable.
Service Comes Out on Top When you Look at an ITSM Software Comparison
Automation and reduced costs are key elements to consider in an ITSM software comparison, but also keep in mind that you’re looking for software that handles your product lifecycle in a whole-picture perspective. You should also compare ITSM software for its ability to work closely with your customer’s needs and to keep service as a top priority – noting that a customer is sometimes from the outside, as in a buyer, and sometimes it’s your employees who want to solve an IT problem at the workplace.
Problems Cost You Time
Having easy-to-use interfacing is a core part of customer service as you work through an ITSM software comparison. If your team handling customer service has problems and complaints with your software’s user interfacing, you’ll end up paying in critical losses to time, productivity and morale. You’ll also see a delayed ability to get to resolutions for challenges.
Workflow Options Abound
Many leading ITSM vendors offer customizable user interface options, such as TechExcel. The TechExcel ServiceWise product, part of a suite of solutions, is applicable if you’re either a smaller or a larger organization. The workflow happening in your help desk and at your IT desk can be automated, as well as your email notification services and many other systems. Ultimately, this product is one to include in an ITSM software comparison because it provides one-stop information integrating across help desk calls, analysis and reporting, change management and other modules you can choose.
Check out the Customized Search Tools on Your ITSM Comparison
Another vendor that may make your ITSM software comparison list is Epicor ITSM. This product manages incidents, problems, change management and service within a comfortable, simple interface that will have your team utilizing its features quickly. Perform simple yet advanced searches to access key data at the push of a button, and you won’t get lost thanks to built-in visuals that help you understand at what stage the information falls into in your lifecycle process. Plus, you can add a web link to a record, as well as match up key files or documents with it.
Spend a Little Time Now, to Save Time Later
A benefit of taking the time for an ITSM software comparison is that you can save time in the end, especially in areas like implementation and training. To speed up training, consider the benefits offered by a vendor like Vivantio, whose totally web-based deployment has a strong level of scalability. Vivantio prides itself on being simple to use, with a stand-out interface that merges core functions with fast training. In fact, the ease of the interface is repeatedly featured among existing ITSM software comparisons.
Clean and simple interfacing is just one aspect of an ITSM software comparison, but it can make a big difference in preventing future IT messes and helping you maximize your software investment.